Submit a Claim

Our claims process is designed with you in mind. We'll move quickly to find a solution to the problem.

Claims are never fun.

We know that having concerns with a floor can be very frustrating to retailers and their homeowners. We are committed to being a helpful resource for you and supporting the products that we sell.

We will do everything we can to help you understand what is happening with your floor and what solutions are available. Our goal is to help you solve problems quickly.

Here is how the process works:

What we need:


  • Fill out our claim form to the best of your ability.
  • The more information you give us up-front, the faster we will be able to resolve the issue.
  • Please be as detailed as you can about the concern.
  • Provide multiple clear pictures of the issue.

What You’ll Get


  • A response to your claim within 2 business days.
  • A special number you can call or text questions to and provide further information or photos right from your phone.
  • Direct communication with a knowledgeable expert.
  • Help diagnosing and solving the concern.
Submit a Claim

Portercraft Claim Form

Complete this claim form to the best of your ability. You will receive an instant e-mail and/or text response and a follow up within 2 business days.